Return Policy
What are the return conditions ?
You have 14 days from receipt of your order to change your mind and return it to us for a refund, exchange or credit card.
Return shipping costs are at the buyer's expense.
To ensure that your return is accepted, here are some key point to keep in mind :
- Your item must be returned undamaged, in its original packaging, with no signs of use, and the label must have come off
- Make sure your clothes are clean
All non-conforming returns will be refused.
What is the return procedure ?
Visit the return portal by clicking the following link: https://brut-clothing.shipping-portal.com/rp/
- Fill in the required information (postal code and order number)
- Indicate the item you wish to return and the reason for return in order to generate a return authorization
- Once you've paid the return shipping costs, you'll receive the return label
- Print the slip and stick it on the parcel/box
- Drop off the parcel
For customers outside Europe :
BRUT is no way responsible for any customs charges applied to a returned package. If the parcel arrives with the custom charges, the buyer must pay the custom charge, otherwise we will refuse it.
How much does it cost to return an order ?
The amount varies from one region to another and is specified below :
| Metropolitan France | €12.27 |
| European Union | €24.52 |
| International | €35.40 |
When and how will I receive my refund ?
Once your return package has been received, your return will be processed as quickly as possible. You will receive an automatic e-mail to let you know when your refund has been processed.
Please allow approximately 5 working days from receipt of your return for our service to process your refund.
It may then take up to 48 hours for the refund to appear on your account.
How do I get my money back ?